Customer Testimonials

Good customer service

Great communication

Absolutely fantastic service department!!! They were able to take me ahead of my appointment time and finished ahead of schedule. Ryan was very informative about services needed and was able to show vehicle improvement from those services.

Great service. Timely and did a nice job sharing information on the vehicle.

The staff here seems great. Specifically Susie (on the phone) and Hector (at the service desk). Brought a car in for some maintenance - at no point did I feel like we were being taken advantage of when deciding which items were and weren't important. Hector did a great job of understanding and helping us save some money while advocating for services that were genuinely beneficial for the life of our the car. We will continue to visit White Bear Subaru for our service and parts needs.

Very helpful

I had a very positive experience at Subaru on Oct 28th with Matt Jensen. He was very informative, polite and efficient. I highly recommend him in doing service at Subaru.

My first time taking my new subaru to the dealer to get maintenance done. I wasnt sure how things worked but was told to drive into the service area for them to take a quick look at the car before finishing up some paperwork. I waited an extra hour because I was recommended to get a few other things done which I agreed to. Communication was through text so it was very thorough with the information. First time experience was great and the staff were friendly and informative.

Subaru management demonstrated a level of professional and accommodation that had me stunned. A place that is honest and transparent with mistakes. Management went above and beyond to correct them. Dan was extremely helpful and kind. White Bear Subaru is a five star location!

My wife was looking for a new vehicle We looked around for three months before deciding on a Subaru Forester Limited Hybrid Researched prices, trim levels, and reached out to 16 dealerships getting quotes until Joe and Max gave the absolute best offer Met with them, discussed what we were looking for, and ended up getting two 2026 Forester Limited Hybrids Best price, best service, and an absolutely amazing team of knowledgeable, courteous professionals Max and Joe provided an amazing experience and saved us time, money, and headaches to get my wife the vehicle she wanted without the dreaded car buying hassle ... Read More

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Google - Nov 9, 2026

My wife was looking for a new vehicle We looked around for three months before deciding on a Subaru Forester Limited Hybrid Researched prices, trim levels, and reached out to 16 dealerships getting quotes until Joe and Max gave the absolute best offer Met with them, discussed what we were looking for, and ended up getting two 2026 Forester Limited Hybrids Best price, best service, and an absolutely amazing team of knowledgeable, courteous professionals Max and Joe provided an amazing experience and saved us time, money, and headaches to get my wife the vehicle she wanted without the dreaded car buying hassle you hear about at other dealerships I can’t say enough good things about our experience, and we definitely recommend you give Joe Rappa a call for next car purchase

All work was completed in a timely and professional manner.

Ryan was very helpful.

I brought my wife's Acura TLX in because it was driving really loud. Turned out to be two causes first there was a problem with one of the axels which was covered by warranty. 2nd issue was the tires were capped. Alex was our service advisor. He was great thru out the whole process! We needed new tires Alex reseCh the best tires for my wife's driving. Gave us to brands to pick from got the tires she wanted for a nice dealer warranty with lifetime balancing. Alex kept us in the look and got the tires and ... Read More

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DealerRater - Nov 8, 2026

I brought my wife's Acura TLX in because it was driving really loud. Turned out to be two causes first there was a problem with one of the axels which was covered by warranty. 2nd issue was the tires were capped. Alex was our service advisor. He was great thru out the whole process! We needed new tires Alex reseCh the best tires for my wife's driving. Gave us to brands to pick from got the tires she wanted for a nice dealer warranty with lifetime balancing. Alex kept us in the look and got the tires and axle was replace and got the car back that day,

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Explained need service and cost precisely. Kept me well informed on the progress of my car

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Alex is the best…. He always takes care of my car needs…Great guy & very trustworthy!

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I appreciate the text and email reminders. We were greeted immediately and checked in. We were kept updated by text and video. Great service!

STAY AWAY – Deceptive Practices and Unnecessary Repair Recommendations I was once a loyal customer of White Bear Subaru, having purchased two vehicles from them and trusted them with all of our service needs. That trust is now completely gone, and we will never do business with them again. Their multi-point inspections identify "issues" to justify unnecessary repairs and inflate your bill and their commission. Do yourself a favor: Don't blindly trust their inspections or repair recommendations. Get a second opinion and take your business somewhere you can trust. Edit in response to Owner: Your response is misleading ... Read More

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Google - Nov 6, 2026

STAY AWAY – Deceptive Practices and Unnecessary Repair Recommendations I was once a loyal customer of White Bear Subaru, having purchased two vehicles from them and trusted them with all of our service needs. That trust is now completely gone, and we will never do business with them again. Their multi-point inspections identify "issues" to justify unnecessary repairs and inflate your bill and their commission. Do yourself a favor: Don't blindly trust their inspections or repair recommendations. Get a second opinion and take your business somewhere you can trust. Edit in response to Owner: Your response is misleading and misrepresents what actually happened. We did not refuse to discuss our concerns with management. In fact, we repeatedly attempted to resolve this matter, communicated with five different members of your staff, requested management involvement, and were explicitly told someone from management would follow up with us. That follow-up never happened. We sent emails outlining our concerns and asking specific questions that remain unanswered. We made repeated attempts to reach management and were told the appropriate individuals were unavailable. We also made it clear that our preferred method of communication was email, yet continued receiving phone calls and voicemails instead. After exhausting those efforts, we ultimately decided to take our vehicle elsewhere because we had lost confidence in your dealership. Your suggestion that we simply declined an opportunity to discuss the matter is dishonest and conveniently shifts responsibility away from how this situation was actually handled. Furthermore, this was never simply a matter of wanting clarification about an inspection. Your dealership recommended an alignment based on alleged uneven tire wear, only for your own technician to subsequently find uniform tread measurements and no uneven wear. We also reported potentially dangerous EyeSight malfunctions and phantom braking, yet were essentially told to "just keep an eye on it." If your management team genuinely wanted to resolve these concerns, there were numerous opportunities to do so. We should not have to repeatedly chase five different employees, request management intervention, and send unanswered emails before someone decides they are willing to have a conversation. Please don't rewrite the history of this experience to make it appear that we were unwilling to work with you. We made repeated efforts to resolve this professionally. Your dealership failed to follow through. We still have not received the promised refund for the repair we were conned into paying for. We stand by our review and our decision to take our business elsewhere.

A great purchase experience from start to finish with our salesperson Eleanor — so great we did it twice. First buying a new Outback for me and then coming back to purchase a vehicle for our daughter. All our questions were answered, we had plenty of time to consider our options, and we felt really well-taken care of, thanks to our he low-stress, considerate and helpful environment that Eleanor creates in her approach and treatment of customers.

Very happy with my service always find the people helpful and friendly 😊

Nicholas was very intentionally thoughtful, attentive, and helpful.

Camila was very helpful and allowed me plenty of time driving a couple vehicles, several time before I was satisfied before purchasing. Great experience. Very friendly.

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Great service just not happy I have to drive all the way to White Bear for service when there’s a Subaru dealer literally 2 blocks from my house

Very helpful, efficient, explained my diagnostic and repair solutions clearly.

They were welcoming, accommodating and incredibly helpful. Every interaction I had while at the dealership was with people with smiles on their face.

The service advisor Ue was great! He kept giving me updates on how things were going and then suggested keeping my outback another day to make sure everything was working properly. Highly recommend

I love my new Subaru Outback Touring XT. We had a weird experience with our salesman however. This is my 3rd Outback from White Bear Subaru and I had driven an Outback at another dealer to experience the vehicle, check out the changes in the vehicle, and get their pricing. I took this info to WB Subaru and after talking to us the salesman told us "hurry, go get that Outback from the Wiscinsin dealer. I can match that because I need to make money"! We were taken aback, but got up to leave because we disnt care ... Read More

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Google - Nov 1, 2026

I love my new Subaru Outback Touring XT. We had a weird experience with our salesman however. This is my 3rd Outback from White Bear Subaru and I had driven an Outback at another dealer to experience the vehicle, check out the changes in the vehicle, and get their pricing. I took this info to WB Subaru and after talking to us the salesman told us "hurry, go get that Outback from the Wiscinsin dealer. I can match that because I need to make money"! We were taken aback, but got up to leave because we disnt care where we purchased our next Outback. As we were walking out the sales manager stopped us, matched the offer from WI, and then beat it. We accepted the offer and after paperwork was completed we never got a thank you from the salesman and he didn't really acknowledge our deal. Its almost like he was mad. It left a cold feeling with us and wondered if we should've gine to WI anyway. Max, the manager has been great, followed up with a call etc. When I oicked uo the vehicle, basically the same things happened with the salesman- another thank you for your business just exchange plates, paperwork and answered questions I had. We have never been told by a salesman "LEAVE GO ELSEWHERE! and then never a thank you for your business. Kind of sad in our opinion. Still love the 26 Outback XT.

Wonderful service!

Fixed my issue under warranty with no hassle.

Very friendly and professional service

Our whole experience at White Bear Acura was phenomenal! Nick, the salesman that worked with us was helpful the whole process. He was helpful and extremely patient with us during the decision process. And when we did purchase, not only did he make the process seamless, but he provided gifts for my son to congratulate him on his new car! Thank you White Bear Acura (Especially Nick) for such a great experience.

Excellent service, kept in touch with me while I waited, nice waiting area with treats!

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Ryan clearly explained what service items needed to be done, the cost and time it would take. He is very knowledgeable, and polite and took time to answer my questions.I hope I'll see Ryan the next time I come in.

First visit to White Bear Subaru went really well. Hector checked me in and kept me informed throughout the time my car was being serviced -- he even gave me a Forester plushie for my favorite dog. Service was completed in record time and I plan to return. Great experience!

Ryan was exceptional in helping me figure out a plan to address all the issues that needed maintenance on my Subaru. Being a woman, I often feel taken advantage of in this area, but not with Ryan. Thank you, Ryan for taking the time to address and thoroughly explain all the items needing attention. I didnt have the money to complete everything that day, and you helped me develop a plan to get these done. You are a great asset to WB Subaru. I look forward to working with you in the near future to complete the remaining items needing ... Read More

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Google - Oct 31, 2026

Ryan was exceptional in helping me figure out a plan to address all the issues that needed maintenance on my Subaru. Being a woman, I often feel taken advantage of in this area, but not with Ryan. Thank you, Ryan for taking the time to address and thoroughly explain all the items needing attention. I didnt have the money to complete everything that day, and you helped me develop a plan to get these done. You are a great asset to WB Subaru. I look forward to working with you in the near future to complete the remaining items needing repair/maintenance. Sincerely, L Peltier.

Matt at White Bear Subaru was exceptional! He was friendly and very knowledgeable, and he helped me understand how to use the technology and features in my new car. His clear explanations made me feel more comfortable and confident. I truly appreciated his help and excellent customer service. Thank you, Matt, for such a positive experience!

I am extremely disappointed with my experience owning my Subaru Ascent, which I purchased from White Bear Subaru just two years ago. Unfortunately, I have had ongoing issues with this vehicle almost from the beginning. Within just a few months of ownership, the cover underneath the steering wheel fell off, along with several other problems that I have had to deal with since purchasing the vehicle. Currently, I am experiencing issues with the Subaru app, which no longer works properly. As a result, I am unable to remotely lock or unlock my vehicle or start it. Additionally, the speaker system ... Read More

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Google - Oct 31, 2026

I am extremely disappointed with my experience owning my Subaru Ascent, which I purchased from White Bear Subaru just two years ago. Unfortunately, I have had ongoing issues with this vehicle almost from the beginning. Within just a few months of ownership, the cover underneath the steering wheel fell off, along with several other problems that I have had to deal with since purchasing the vehicle. Currently, I am experiencing issues with the Subaru app, which no longer works properly. As a result, I am unable to remotely lock or unlock my vehicle or start it. Additionally, the speaker system does not work when I make phone calls through the car. After contacting Subaru Customer Service, I was advised to bring the vehicle to the dealership for assistance. I initially stopped by the dealership on Wednesday evening, but was told they were close to closing and that I would need to schedule an appointment. I followed their instructions and called to schedule an appointment for the following day. However, when I arrived for my scheduled appointment and checked in my vehicle, I was informed by an employee that there were already six people ahead of me and that my vehicle would most likely not even be looked at that day. The employee also mentioned that my vehicle was still covered under the powertrain warranty, with approximately 40,000 miles on it. I was extremely frustrated by this situation. I had specifically made an appointment as instructed, only to be told upon arrival that there was no guarantee my vehicle would be serviced. Since I had to get to work, I had no choice but to leave. The employee simply told me to come back another day, explaining that they generally service customers on a first-come, first-served basis. I returned the following day, hoping for a better experience, but unfortunately, the customer service was just as disappointing. The employee assisting me was very rude and informed me that I would have to pay a diagnostic fee and would most likely have to pay for the repairs as well because my vehicle had exceeded 36,000 miles. This entire experience has been incredibly frustrating and disappointing. This is my fifth Subaru vehicle, and I have been a loyal customer for years. I expected much better reliability from the vehicle and, more importantly, much better customer service from the dealership. Instead, I feel that my concerns have been dismissed and that there has been very little effort to accommodate or assist me. A vehicle that is only two years old should not be experiencing this many issues, and customers who make appointments should not be treated as though their time is unimportant. After this experience, I am seriously reconsidering my loyalty to Subaru. I am now researching other vehicle brands and models because I am so disappointed with both the quality of my vehicle and the way I have been treated by the dealership's service department. I hope Subaru takes customer feedback seriously and addresses these concerns. After five Subaru vehicles, I never expected to reach a point where I would be actively looking to purchase a different brand.

White Bear Subaru has fantastic service people who are easy to talk to and who clearly answer any questions I may have.

Great service! Great people who work here! Top notch

Professional and timely.

Easy scheduling, reasonable time to do the work, very nice people

Chris and Rick were awesome to work with and did everything they could to accommodate me

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First time visit at White Bear Subaru for service. ( Brakes & Oil Change ) Melanie was my service rep . She is knowledgeable and friendly. All in All, 5 stars for Melanie and WBS.

Genuinely helpful folks at White Bear Subaru, and Sam was no exception! He was very communicative and the service was timely and accurate. Thank you Sam!

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Excellent service. Friendly and helpful That was an excellent summary of my experience. Keep up the good work

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Very friendly and thorough. First oil change and tire rotation. Explained future service time line.

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Posting on behalf of my brother & sister in law as they are unable. Thomas Paulsen and Trisha Honkanen. They purchased a new (used) car from this dealership and the customer service they received during the PPE process was terrible and lacked communication. The dealership didn’t tell them that they’d be driving their car to a whole different location - Hopkins (which added almost 200 miles onto their car), nor did they replace the fuel they used to drive it there and back but they also didn’t tell them that there was a $200 fee to use a loaner. ... Read More

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Google - Oct 23, 2026

Posting on behalf of my brother & sister in law as they are unable. Thomas Paulsen and Trisha Honkanen. They purchased a new (used) car from this dealership and the customer service they received during the PPE process was terrible and lacked communication. The dealership didn’t tell them that they’d be driving their car to a whole different location - Hopkins (which added almost 200 miles onto their car), nor did they replace the fuel they used to drive it there and back but they also didn’t tell them that there was a $200 fee to use a loaner. No one called to say the car was done so a call was made and they stated it was done but couldn’t find the car. When asked questions, the dealership placed all the blame on the Hopkins location. Vehicle was picked up this morning and it was unlocked with the keys sitting on the dashboard. This dealership doesn’t take responsibility, puts their clients property at risk and has poor customer service and communication.

Took WRX in for a headlight that was out and had condensation built up inside the cover. $1400 to have the light replaced. Received email saying car was ready. When I picked it up the light still was not working. When I called them they said it needed a diagnostic appointment $300 and then told it was the main wiring harness which would cost >$7000.00!!! The car has 7k miles on it. SCAM This is not the correct timeline. I brought the car in and asked you to fix the headlight, not to replace it. Why would you replace a $1400 headlight before ... Read More

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Google - Oct 19, 2026

Took WRX in for a headlight that was out and had condensation built up inside the cover. $1400 to have the light replaced. Received email saying car was ready. When I picked it up the light still was not working. When I called them they said it needed a diagnostic appointment $300 and then told it was the main wiring harness which would cost >$7000.00!!! The car has 7k miles on it. SCAM This is not the correct timeline. I brought the car in and asked you to fix the headlight, not to replace it. Why would you replace a $1400 headlight before diagnosing the actually problem? This is gross negligence on your part. I requested the headlight to be FIXED not replaced. In regards to the wiring harness, I was told it was on backorder with no ETA and that these types of backorder can take weeks or months to come in. I was out of town for 2 days and followed up immediately when I got back in town and was told the part that was back ordered with no ETA had magically appeared.

I am very happy with the service White Acura provided, they took care of the recalled for my Acura MDX subframe and got me back on the road ASAP AAA+ service!

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I wish I could say that I had a good experience with White Bear Subaru but I didn't. I brought my car to the dealership on september 15th as both my heat and AC were not working. I had this problem before and explained to the service adviser what I thought was wrong. The last time it was a thermal control valve which Subaru extended the warranty on because the part was defective. Subaru also extended the warranty to 150 thousand miles. I told that to my service adviser and left the dealership. I followed up the next afternoon about ... Read More

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Google - Oct 18, 2026

I wish I could say that I had a good experience with White Bear Subaru but I didn't. I brought my car to the dealership on september 15th as both my heat and AC were not working. I had this problem before and explained to the service adviser what I thought was wrong. The last time it was a thermal control valve which Subaru extended the warranty on because the part was defective. Subaru also extended the warranty to 150 thousand miles. I told that to my service adviser and left the dealership. I followed up the next afternoon about the car. I was told they recommended that the system should be flushed which I agreed to. They indicated after the flush it didn't solve the problem, I asked if they looked at the Thermal control valve I was told they did not and that they wouldn't unless Subaru of America would agree to warrant it. I explained that I was informed by Subaru by letter that the warranty was extended on the part, it is on their web site and there have been many postings on this. My adviser told me to contact Subaru of America so they could authorize the work. I did, I spoke with Diontez from Subaru of America he told me he would look into this and let me know. I got the run around for a few days as both my service adviser and Subaru were saying they couldn't get connected. I spoke to my service adviser again, he offered a rental car because this was taking so long. That helped a lot as I was borrowing cars to get my work done. Several days later I was told the work was done on the car. I went and picked up the car. I was told at pick up that the heat wasn't as warm as it should be, but the car was working and the valve was replaced. It was a warn couple of days after I picked it up, so I never got a chance to run the heat. Now the days are colder, and I have run the heat which is nonexistent. I received the bill when I picked up the car. The invoice charged me for an AC charge that I did not authorize. I was also charged for diagnostics which I would be happy to pay if my issue was solved. It wasn't. I didn't feel that the dealership had my best interest at heart or that I was being listened to. I also don't know why I had to be the one that initiated the conversation with Subaru of America. I think you guys missed the mark.

My sales rep Melanie was great! However I was rather disappointed as a technician had left another customers car keys in my vehicle that I drove away with. I noticed this when I got home and called the dealership. I would expect that they would offer to send someone out to pick that up given I live 20+ minutes away. However they asked if I could bring the keys back. I wanted to make sure they got returned to their owner so I drove back, but ultimately ended up using an hour of my time to do so. Additionally when I ... Read More

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Google - Oct 17, 2026

My sales rep Melanie was great! However I was rather disappointed as a technician had left another customers car keys in my vehicle that I drove away with. I noticed this when I got home and called the dealership. I would expect that they would offer to send someone out to pick that up given I live 20+ minutes away. However they asked if I could bring the keys back. I wanted to make sure they got returned to their owner so I drove back, but ultimately ended up using an hour of my time to do so. Additionally when I arrived at the dealership they seemed confused as to why I was there even though I had called previously. Overall satisfied with my service and my representative but disappointed with the dealership as a whole.

Daniel Depew was awesome to work with. Very professional and his communication skills exceeded our expectations. It was a positive experience. I would buy from Daniel again.

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The service at this dealership was great, Alex was very helpful, courteous and helpful. Thanks.

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Good service- was completed as stated and timely. Alex did a nice job in handling.

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I spent $3000 for them to fix a noise just for the noise to still be there. UPDATE: The owner’s response is completely inaccurate. The parts they claim were causing the issue were brand-new aftermarket components that I had just purchased. At no point during my service did anyone mention these parts needed additional repairs, nor did I decline any recommended work regarding them. I paid $3,000 to fix a specific noise, it wasn't fixed, and they are now making up excuses to avoid accountability.

Communication and execution were great. I will use them again and again. Thank you guys

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Friendly and fast service. Went beyond expectations Would highly recommend anyone considering using this place for their automotive needs

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From arrival and being checked in everything was handled in an efficient manner. A review movie of checks of different parts of the vehicle was helpful and the final parts being added to my vehicle assured me that the reason I had stopped in was addressed and professionally taken care of.

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Great service dept! Alex is the best! He is knowledge, very helpful, explains everything and is professional! The service rep that work on my car was terrific too, though I don’t remember his name! Thank you!

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Great, efficient, reliable service. Friendly staff. Comfortable waiting room. I don't trust my Acura wuth anyone else.

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Camila was an awesome salesperson. She was friendly, knowledgeable and helpful. I’d definitely recommend her to friends.

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Very knowledgeable and professional staff. Helpful with every step of the car buying process and delivery/setup of the vehicle.

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I was very pleased with the service I received. The advisor was professional and answered all my questions.

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Great service with detail recommendations including the proofs with live vidoes of service recommendations expertise by mechanics

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The experience was professional and courteous. All of our questions were answered and they provided a summary of the work completed.

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Always great service and pricing. Trustworthy employees and friendly staff. I wouldn't go anywhere else!

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From the very start when I called to make an appointment, I was told that I needed a comprehensive evaluation and that would cost $210 but I will get that back in service credit. When I brought my car in, I was told I would not get that back and that for each issue I had I would be charged another $210. I knew the main issue was a wheel bearing so I just had them look at that I did not get a response for several days when I did I was sent a video of what I needed included my ... Read More

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Google - Sep 26, 2026

From the very start when I called to make an appointment, I was told that I needed a comprehensive evaluation and that would cost $210 but I will get that back in service credit. When I brought my car in, I was told I would not get that back and that for each issue I had I would be charged another $210. I knew the main issue was a wheel bearing so I just had them look at that I did not get a response for several days when I did I was sent a video of what I needed included my wheel bearing but also due to oil leakage I would need $10,000 in repairs. I picked up my car and brought it to a reputable mechanic. They quote that they gave me had a bunch of charges that didn’t even make sense. The funny thing is I could get a brand new motor for the same cost that they told me it would cost to clean up and fix the leak. Luckily, I knew better. What a scam. I doubt they would recommend the same thing they recommended to me if there was a warranty.

The service was available for what I needed to be done in a timely manner. The service was professional and accomplished what I needed to be done on my 2019 Acura MDX.

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It is obvious that the company does not have enough service people to support the amount of appointments they schedule. I don’t think there is anything that can be done to improve the service unless there are more people to cover the work. This is super disappointing because the sales department level of service was impecable when we bought the car, but it’s been downhill service since then.

They were so helpful and discovered the battery had a bad cell and was still under warranty. They kept me informed during the process and went the extra mile to get my I-phone back operational in the cars system.

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Very positive experience working with the team at White Bear Acura. Chris Doffing was excellent! Appreciate the professionalism and would recommend them highly.

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Excellent quality of workmanship. Work completed in a timely fashion. My vehicle was cleaner when I picked it up than when I brought it in for service.

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I got my tires swapped out and as I was driving home I noticed my car was sluggish. One tire had 30 psi the other 29 back ties at 31. Do you not check air pressure. Also, my complimentary car wash did not happen.

Customer centric!! They’re very knowledgeable, personable and take very good care of me and my vehicle. They don’t try to oversell or price gouge.

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Always pleasant, courteous, and I like the video review of the repairs that is offered. Quality work and trustworthy!

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Very good customer service at Acura always a good experience……thank you thank you Alex

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Good experience thank you very much I have to write fifteen words. This is alot

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Bought a used 2024 Subaru Crosstrek certified from them recently. The car is missing the sunroof trim piece inside, despite the fact that it is certified and therefore is supposed to be inspected to ensure it isn't missing trim. I flagged this during the test drive and the salesperson Mark said the way it looked was how it was. The car also didn't have both keys, something a certified car is supposed to have. Upon driving it, I found the media system is glitchy and cuts off the screen, again another issue the inspection should have found. The car ... Read More

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Google - Sep 17, 2026

Bought a used 2024 Subaru Crosstrek certified from them recently. The car is missing the sunroof trim piece inside, despite the fact that it is certified and therefore is supposed to be inspected to ensure it isn't missing trim. I flagged this during the test drive and the salesperson Mark said the way it looked was how it was. The car also didn't have both keys, something a certified car is supposed to have. Upon driving it, I found the media system is glitchy and cuts off the screen, again another issue the inspection should have found. The car also has a bad rattling sound coming from the dashboard someplace - easily should have been found in an inspection too. Now I have to wait for them to get backordered parts and make long inconvenient trips to them for things that should have been resolved before the sale. The car add also said the car included the factory crossbars, which it did not. When I called, Mark was rude on all accounts. Avoid this dealership.

Fair and reasonable pricing. Excellent customer service every single service visit. Service crew is thorough and the video walk down you get while your car is being serviced is a wonderful touch. Thanks White Bear Acura Service Department for always keeping my car in top shape. Side note, the free car wash is always great, but expect to receive your vehicle back dripping wet, a quick wipe down would be much appreciated or I'd say bring your own microfiber towel and wipe it down yourself.

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they worked with me, when I was having issues with finances and they were honestly amazing with helping me get my first car by myself

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We brought our 8 month old car to White Bear Subaru(WB Subaru) on June 16, 2026.. We showed them where paint had come off the hood when we went through car washes. They took photos and said they’d submit it to SUBARU and asked us to wait a few weeks for their response after SUBARU OF AMERICA reviewed the case. When no one returned our calls or gave us an update by the end of July, we contacted SUBARU OF AMERICA directly. By then, more paint had come off the hood at car washes. SUBARU OF AMERICA told us they had ... Read More

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Google - Sep 12, 2026

We brought our 8 month old car to White Bear Subaru(WB Subaru) on June 16, 2026.. We showed them where paint had come off the hood when we went through car washes. They took photos and said they’d submit it to SUBARU and asked us to wait a few weeks for their response after SUBARU OF AMERICA reviewed the case. When no one returned our calls or gave us an update by the end of July, we contacted SUBARU OF AMERICA directly. By then, more paint had come off the hood at car washes. SUBARU OF AMERICA told us they had no record of anyone contacting them about our car. After WE contacted SUBARU OF AMERICA in about early August, WB SUBARU called us. We provided more photos. I believe White Bear Subaru finally reached out to SUBARU OF AMERICA and quickly got back to us stating this would not be covered under warranty. I thought SUBARU offered a three-year/36000 mile warranty for paint, so WE called SUBARU OF AMERICA again. A short time later a SUBARU OF AMERICA customer advocate reached out to see how our situation was going. When they heard that White Bear Subaru had told us this was our problem, some investigating was apparently done and we were then told that SUBARU OF AMERICA would fix it. We scheduled the car and made an appointment for Monday August 24. When we dropped it off we were told we should expect it back by the end of the week. Fortunately, we were given a courtesy car to use. We didn’t hear anything from White Bear Subaru so we called them late Friday. We were told it was not done and we should hear something early the next week. Again, another week went by with no update from White Bear Subaru until we called them. We were told they didn’t know what the status, because bodywork is done at their Plymouth, MN facility. We were advised to reach out the following week after a long, holiday weekend. We were planning a road trip the following week and needed our car back. I thought our service advisor from June 16, 2026 was our contact, but he informed us that his only role was arranging a loaner car. We thought he had initially reached out to SUBARU OF AMERICA, but they had told us no one had reached out to them. No one at WB Subaru had an answer immediately(Tuesday) the following week. Tuesday afternoon we were contacted to inform us it was done and ready for pickup. When we picked it up there were some bubbles or blemishes in the newly painted hood. I talked with the WB Subaru Service Director and pointed out the paint blemishes and explained our situation and the lack of communication. He agreed that the paint was not done correctly . He said he would make sure the hood of the car was correctly repainted and to contact him to reschedule the work. After our road trip we again scheduled to get the hood repainted. Again(fortunately) we were given a courtesy car. After an additional two(2) weeks the car was finished correctly. After our first review we received a response that it was SUBARU OF AMERICA that was slow to respond and this caused our frustration. No, we were frustrated because WB Subaru apparently didn’t contact SUBARU OF AMERICA like they said they would in June. We were frustrated because WB Subaru said the paint would not be fixed by SUBARU OF AMERICA. SUBARU OF AMERICA then told us it would. We were frustrated because no one at WB Subaru seemed to take responsibility or to care about our situation. No one there could tell us the status of the paint repair. We were frustrated, after all this, that the completed paint repair had unacceptable blemishes. The work was done correctly the second time. I don’t know how we could give a positive review under these circumstances. From now on we are going to get our SUBARU serviced at a different dealer. We will not buy another car from WB Subaru or their many, related dealerships.

So far, I've bought two cars from White Bear Acura: A used 2011 and a used 2014 RDX, both excellent vehicles. The maintenance on both has been minimal in 12 years. The mechanics (Nick, Jesse, Matt and Mike), the parts dept. (Scott and Lee), the service writers (primarily Luke but several others over the years) and current management team (Greg and Dee) have ensured I have never had any difficulties or issues with all necessary work done over an extended period of time. I am, in my recent visit, as in all my dozens of previous visits, fully satisfied on all levels, ... Read More

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DealerRater - Sep 8, 2026

So far, I've bought two cars from White Bear Acura: A used 2011 and a used 2014 RDX, both excellent vehicles. The maintenance on both has been minimal in 12 years. The mechanics (Nick, Jesse, Matt and Mike), the parts dept. (Scott and Lee), the service writers (primarily Luke but several others over the years) and current management team (Greg and Dee) have ensured I have never had any difficulties or issues with all necessary work done over an extended period of time. I am, in my recent visit, as in all my dozens of previous visits, fully satisfied on all levels, that is, with their courteous professionalism, their diagnostic thoroughness, their genuine care for my vehicle's optimum operational capacity and for each of their irreproachable service resolutions. Great job team!

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Khanh is one of the most helpful and very knowledgeable service advisor. I have been interacting with him to get some major services on my 2020 Acura MDX and he has always come through for me in giving very practical advise and getting the most out of the available discounts. White Bear Acura is my top choice for getting my MDX serviced because of him.

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I love the care and openess of the service department. I recommend WBAcura to all!

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